Descargar	Nº	Título	Por
	Auxiliares
	1	Auxiliar 1.ppt.zip 579 kb	María Jofre 17 Ago 201017/08/102010-08-17
	Casos
	1	LLBean.PDF.pdf 873 kb	René Caldentey M. 11 Ago 201011/08/102010-08-11
	2	Benihana.pdf 1.9 mb	René Caldentey M. 11 Ago 201011/08/102010-08-11
	Clases Catedra
	1	sesion 3 - retencion de clientes.pptx.zip 168 kb	Richard Weber H. 30 Ago 201030/08/102010-08-30
	2	sesion 3 - Lealtad de clientes.pptx.zip 118 kb	Richard Weber H. 30 Ago 201030/08/102010-08-30
	3	Calendario Actividades.pdf 72 kb	María Jofre 17 Ago 201017/08/102010-08-17
	4	Benihana.ppt.zip 252 kb	René Caldentey M. 11 Ago 201011/08/102010-08-11
	5	Introduccion.zip 4.1 mb	René Caldentey M. 11 Ago 201011/08/102010-08-11
	Informes
	1	Grupos Informe 1 Servicios.xlsx.zip 7 kb	María Jofre 6 Sep 201006/09/102010-09-06
	Lecturas y Papers
	1	churn modeling EJOR 2009.pdf 362 kb	Richard Weber H. 16 Ago 201016/08/102010-08-16
	2	CRM and loyalty in XPS and Apps 2007.pdf 226 kb	Richard Weber H. 16 Ago 201016/08/102010-08-16
	3	An Analysis of Network of Bid-Price Controls for Revenue Management.pdf 442 kb	René Caldentey M. 11 Ago 201011/08/102010-08-11
	4	Rocket Science Retailing.pdf 625 kb	René Caldentey M. 11 Ago 201011/08/102010-08-11
	5	A Taxonomy and Research Overview of Perishable-Asset Revenue Management: Yield Management, Overbooking, and Pricing.pdf 513 kb	René Caldentey M. 11 Ago 201011/08/102010-08-11
	6	Application a of Probabilistic Decision Model to Airline Seat Inventory Control.pdf 3 mb	René Caldentey M. 11 Ago 201011/08/102010-08-11
	7	Airline Seat Allocation with Multiple Nested Fare Classes.pdf 402 kb	René Caldentey M. 11 Ago 201011/08/102010-08-11
	8	Optimal Dynamic Pricing of Inventories with Stochastic Demand over Finite Horizon.pdf 3 mb	René Caldentey M. 11 Ago 201011/08/102010-08-11
	9	An Overview of Pricing Models for Revenue Management.pdf 321 kb	René Caldentey M. 11 Ago 201011/08/102010-08-11
	10	On the Relationship Between Inventory Costs and Variety Benefits in Retail Assortments.pdf 105 kb	René Caldentey M. 11 Ago 201011/08/102010-08-11
	11	Kok-Fisher-APchapter.pdf 337 kb	René Caldentey M. 11 Ago 201011/08/102010-08-11
	12	ServQual.pdf 25 kb	René Caldentey M. 11 Ago 201011/08/102010-08-11
	13	Parasuraman-Ziethmal-Berry-Model of Service Quality.pdf 346 kb	René Caldentey M. 11 Ago 201011/08/102010-08-11
	14	Managing the Tug-of-War Between Supply and Demand in the Service Industry - Bitran & Mondschein.pdf 1.5 mb	René Caldentey M. 11 Ago 201011/08/102010-08-11
	15	A_Framework_for_Analyzing_the_Quality_of_Service_Interface_Bitran_and_Lojo.pdf 1.5 mb	René Caldentey M. 11 Ago 201011/08/102010-08-11
	16	A_Framework_for_Analyzing_Service_Operations_Bitran_and_Lojo.pdf 1.9 mb	René Caldentey M. 11 Ago 201011/08/102010-08-11